In my previous post I wrote that my Patagonia Torrentshell jacket got discolored on the inside after a ride in the washer. It had a white inside but it’s now yellowish. Performance is not compromised.
I knew that the Patagonia customer service are awesome so I thought I’d send them an e-mail about this issue and see what response that I’d get. Said and done.
Hi! I just recently came home from a 5 day trip in Jotuneheimen, Norway. I had some issues afterwards with my Torrentshell jacket. When I was on the trip it started to turn yellowish on the inside, I guess that it was due to sweat and body oils. Didn’t think much of it at the time. When I came home I threw it in the washer and washed it as it said it should be washed and now the whole inside of the jacket has got a yellowish tone to it.
Click the link to see a picture.https://ostergard.files.wordpress.com/2014/08/post-gear-talk_jotunheimen_2014-08-07_13-24-20_p1030060.jpg
It hasn’t affected the functionality of the jacket and I’m still very happy with how it performs. I just wanted to get in touch with you and see if this is a normal thing with these or if I possibly have done something wrong?
Thank you for your email. We have seen this type of discoloration from time to time. It generally doesn’t affect the performance of the jacket in the short term, but, it may start to peel and delaminate which would affect the overall waterproofing of the jacket. I don’t think it is anything you would have done wrong, we sometimes see this usually in shells that are a few years old.
If you would like to do so, you can send it into us under the Ironclad Guarantee. If you’re still happy with the performance of your coat, you can wait to do so when you notice a decline in weather protection.
Based on your blog it looks like you’re located in Europe so please visit the link below for our European Returns procedures. You can also take the coat to one of our Patagonia Shops if you’re near one.
Click Here for Patagonia Europe Return Information
Please let us know if you have additional questions or concerns!
All the Best!
Patagonia Customer Service
So that’s it! If you get this problem too just contact Patagonia and they’ll have you covered 🙂
That is really good of them. Worth comsidering when i make my next purchases!